11-28-2019 01:45 AM
11-28-2019 08:10 PM
Good evening, Gauravcap01,
Welcome to our forums, and thank you for sharing your feedback with us. While I’m glad you decided to purchase your latest phone with us, it’s disappointing to hear your experience after your purchase was made had turned so sour.
Regarding our Price Match Guarantee, while it is a great way to make sure you’re not missing out on any sales after your purchase was made, please know we’ll be unable to offer a price match to a competitor (Samsung in this instance) after you’ve made your purchase. Additionally, free items such as a free pair of headphones with the purchase of a phone would not qualify for a price match, as outlined in our Price Match Guarantee terms and conditions. If you have any questions regarding our Price Match Guarantee, you’ll be able to find our Price Match Guarantee FAQs here.