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New Member
Posts: 2
Registered: ‎11-01-2021

Need help with a refund item



I returned a microsft surface pro and pen at the cambridge store in Galleria mall but the agent forgot to scan the pen and my account has been charged for it. It was a package so the pen was inside the same box. I have both the receipts from purchase and return. I currently have had surgery and can't drive for a month. I am being asked to drive to the store to verify the item and get the amount refunded. Is there anything that can be done?


Thank you,


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Registered: ‎11-10-2008

Re: Need help with a refund item

How did you pay for it? Was it cash or card?

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
New Member
Posts: 2
Registered: ‎11-01-2021

Re: Need help with a refund item

It was using my bestbuy credit card.

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Registered: ‎02-08-2019

Re: Need help with a refund item

Hello there, mubeen2378.

Thanks for registering to be apart of our community and welcome!  We appreciate that you’re reaching out on the platform to get the help you need. Our goal is to help make a customer’s decision to return or exchange a product seamless and convenient.  Please allow us the opportunity to rectify this for you. To start, we ask that you share your name, phone and email with us using the blue ‘Private Message’ button near my signature which we’ll use to verify and access your account. Please also include the customer service pin located near the bottom of the obtained receipt.

We look forward to assisting you.

Wesley|Social Media Specialist | Best Buy® Corporate
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