06-05-2019 10:05 AM
Solved! Go to Solution.
06-05-2019 11:02 AM - edited 06-05-2019 11:03 AM
Hi there, Ganerxo,
Products purchased in new condition should be just that, new, when you open the box. I would be more than happy to help you get in touch with a manager in the store you visited to discuss the controller you purchased.
To get that process started, I would just need you to send us over a private message with the Customer Service PIN located toward the bottom of your receipt, your phone number, full name, and email.