Best Buy Store Purchase

[alpacapoop]

I lost my store credit or someone stole it, I have the receipt for it from my rewards but yeah I have no idea where it went. I tried to call 1888bestbuy to get it reissued and they told me I have to go back to the original store, and the original store just told me the opposite so I have no idea how to get this resolved. Is there anyone here that can help me with this?

[Melissa-BBY Senior Social Media Specialist]

Hello, alpacapoop,

Welcome to our Best Buy Support forums. I can understand finding that your store credit went missing and then being bounced back and forth like this, wouldn't be the ideal situation to be in. I'd be happy to see how I can assist. 

Can you please send me a private message with your full name, phone number, email address, and the Customer Service Pin Number from the receipt that it was issued on?

Sincerely,