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Posts: 1
Registered: ‎02-17-2020

Need To File A Formal Complaint

Tonight I was hung up on by not one but two people in the geek squad customer service. I have the the name of the SUPERVISOR that hung up on me Jamal. I need to file a formal complaint with corporate about this. I have worked at a call center and this is not ok. When I was talking to the supervisor about the employee that hung up on me and asked me if he will take care of he, he told me no. He said there was no way for him to do anything. THIS IS WHY THEY THINK IT IS OK TO ACT THIS WAY!! They know that when a person calls back to complain about how they are being treated then there will be no reprocussion. I need to know how I can take this further so that there can be those consequences and training to employees so this does not continue to happen.

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Registered: ‎02-07-2011

Re: Need To File A Formal Complaint

They generally make note if your comments here and take action as they deem appropriate. They will.not inform you of any actions. This moderators here for the corporate office.

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Registered: ‎08-21-2017

Re: Need To File A Formal Complaint

Good afternoon, aglassett,

 

Thank you for taking the time to visit our community forums. We work hard to provide expert service no matter how you contact us so it's concerning to hear that your phone calls were disconnected. I would be happy to make sure this information gets documented here at our Corporate Campus. Please know that we are unable to disclose what actions may be taken as a result of this. Can you please provide some more details about these phone calls? What date and time did you make these calls? Can you please clarify what happened on your first call?

 

Could you also send me a private message with a few more details so I can review your case history? I will need to verify your:


Full name

Email address
Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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