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Registered: ‎02-20-2020
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Need Reciept for Galaxy Buds

Hi, I purchased a pair of Galaxy Buds in November of 2019 and tried to contact Samsung support for a repair, but they told me I would need a proof of purchase. If I did not purchase the buds using a Best Buy card, is there a way to get the reciept if I know the date, time, and store? Have already tried talking to an employee in store who immediately cut me off so I want to confirm. Thanks.
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Registered: ‎10-19-2017

Re: Need Reciept for Galaxy Buds

Hello, wantedxd,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your receipt, and for choosing us for your Galaxy Buds purchase. Personally, I can't keep track of a receipt for more than five minutes myself, let alone 2 years. I am more than happy to help you take a look to see if I can track down your receipt.


I am going to need some more information about your purchase so I can research it. Using the “Private Message” button below my signature, will you please send me:

Your full name
Your e-mail address

Phone number

Date and time of purchase

The full amount of the purchase

Form of payment

Location of store it was purchased at


I look forward to your response so I can continue to search for this receipt.



Deysha|Social Media Specialist | Best Buy® Corporate
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