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New Member
Posts: 2
Registered: ‎09-12-2019

Need Copy of Receipt In-Store Purchase

[ Edited ]

Hello, I am currently pending a claim for the Jaybird X4 Wireless Headphones that I purchased a few months ago at the Best Buy location in The Uptown area of Albuquerque, NM.. Due to one of the buds stopped working all the sudden one day... Say I need proof of purchase and at the time i used my company credit card which I don’t have anymore but the card was in my name so please send me a private message so that I can send you all the verification that’s you require of me as soon as someone is able to for me.. Thank you and i appreciate your time!!


Thank You,

Nevin {Removed per forum guidelines}

Posts: 999
Topics: 22
Kudos: 137
Solutions: 112
Registered: ‎01-13-2015

Re: Need Copy of Receipt In-Store Purchase

Do you happen to still have the credit card you used to make the purchase? If so, any Best Buy store should be able to help you locate a copy of that receipt. You may also be able to just call the purchasing store and ask them to re-send it by giving them a few pieces of information over the phone.

 

How Do I Get a Copy of My Receipt?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 2
Registered: ‎09-12-2019

Re: Need Copy of Receipt In-Store Purchase

That’s the thing, I don’t even have the card anymore unfortunately... I may be able to go online and find the purchase on a statement to help locate the receipt using the date, time, etc...?
Posts: 5,965
Topics: 80
Kudos: 557
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Registered: ‎12-23-2016

Re: Need Copy of Receipt In-Store Purchase

Hi, Nevin,

 

I appreciate you joining the Best Buy Community forums. I'm constantly listening to music or podcasts, so I'd be very unhappy if one of my sets of earbuds stopped working.

 

Big thanks to Sam15 for hopping in with that link.

 

I'd be happy to dig in to see if I can find you that receipt. I'll shortly be sending you a private message, which you can check by clicking the orange envelope in the top right corner of the page, to go over the details I'll need to help out.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Posts: 5,965
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Need Copy of Receipt In-Store Purchase

Hi, Nevin,

 

Thanks again for reaching out. 

 

Can you please provide the date, total amount spent, and store location where you bought that set of earbuds? I'll also need your email address and phone number. That should get me rolling into my research.

 

Sincerely,

Kyle
Social Media Specialist 

Kyle R|Social Media Specialist | Best Buy® Corporate
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