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Posts: 1
Registered: ‎10-11-2018

Need Copy of In Store Receipt for return or exchange

Hi All, while I was visiting Chicago last weekend I decided to pass by one of the Best Buy's close to my hotel. The exact Best Buy I went to was at address 1432 Butterfield Rd, Downers Grove, IL 60515. On 10/06/2018 I purchased an Acer monitor Acer - XF270H 27 for around $ 265.63 it was on sale for 250 plus tax. The thing is when I went back to my home state of Kentucky and tried the monitor I realized it came with a dead pixel on the screen. I wanted to return immediately to a Best Buy in my home state but i had lost the receipt on my way back home from chicago. 


The purchased was made with a Best Buy Credit Card that was given to me the same day I bought the monitor ( I was asked if i wanted to apply so i did, I was approved, and made the purchase with the card due to a 10% cash back offer they were running). I would please like a copy of my store receipt so I can return this monitor or exchange for a new one. Please contact me for me details. 

Posts: 252
Registered: ‎02-05-2013

Re: Need Copy of In Store Receipt for return or exchange

just log into your account or go to the store and tell them your phone number. recipept not needed

Posts: 2,555
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Registered: ‎11-29-2016

Re: Need Copy of In Store Receipt for return or exchange

Hey Kelvin923,


Welcome to our forums!  You’ve definitely come to the right place for help in getting a copy of your receipt, and I’ll be happy to explore your options further with you. 


I see you’ve sent me a few pieces of information I’ll need to begin my search, but there’s just a few pieces of private information I’ll need to gather from you to hopefully send you this receipt.  To gather the information I’ll need, I’m going to send you a private message.  To read my message, be sure to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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