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Posts: 3
Registered: ‎12-15-2018

My Office 365 Personal wasn't not activated at Best Buy store

[ Edited ]

I bought an Office 365 Personal software at Best Buy Store on November 2nd, 2018 and I could download the program because it wasn't pre-activated by the seller by the time I pick it up.

Bellow the main information:

 

pick up person: {removed per forum guidelines}, Marco AG do

SKU 6278402

Model: QQ2-00720

Description: O365 Personal EN SUBSCR TYR Auto-Renew

Order # : {removed per forum guidelines}

Created at: BBY.COM

Date Picked: 11/02/2018

Picked up: 11/02/2018

 

e-mail:  {removed per forum guidelines}

phone:  {removed per forum guidelines}

New Member
Posts: 3
Registered: ‎12-15-2018

Re: My Office 365 Personal wasn't not activated at Best Buy store

My Office 365 Personal wasn't not activated at Best Buy store [ Edited ] ‎12-15-2018 10:09 AM - last edited on ‎12-15-2018 10:13 AM by Social Media Specialist John-BBY Social Media Specialist I bought an Office 365 Personal software at Best Buy Store on November 2nd, 2018 and I could download the program because it wasn't pre-activated by the seller by the time I pick it up. Bellow the main information: pick up person: {removed per forum guidelines}, Marco AG do SKU 6278402 Model: QQ2-00720 Description: O365 Personal EN SUBSCR TYR Auto-Renew Order # : {removed per forum guidelines} Created at: BBY.COM Date Picked: 11/02/2018 Picked up: 11/02/2018
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Posts: 1,613
Topics: 35
Kudos: 203
Solutions: 79
Registered: ‎10-19-2017

Re: My Office 365 Personal wasn't not activated at Best Buy store

Hi MarcoAmaral,

 

Welcome and thank you for reaching out to us on the Best Buy forum! Congratulations on your recent purchase, though I’m sorry downloading the Office 365 Personal subscription hasn’t gone the way it should have. I would be more than happy to look at your situation in more detail to see what we can assist with going forward.

 

I’ve see that you also sent a private message to one of our other forum moderators and because we care about your privacy, I’ll be sending you a private message shortly to continue discussing this with you. As you may already know, you should be able to view your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-15-2018

Re: My Office 365 Personal wasn't not activated at Best Buy store

Hi Kayla, how are you?

Thanks for your reply and I will follow your advice.

Best

Marco

 

Posts: 1,613
Topics: 35
Kudos: 203
Solutions: 79
Registered: ‎10-19-2017

Re: My Office 365 Personal wasn't not activated at Best Buy store

Hi MarcoAmaral,

 

I’m doing well, thanks! I hope you had a great weekend. Regarding your order, as previously discussed, can you could send me a private message with the phone number you used when placing the order for verification purposes? I hope to hear back from you!

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!