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New Member
Posts: 4
Registered: ‎08-08-2021

Multiple exchanges?

I exchanged a 55" TV for a 75" though the 75" inch is too big for my room. I'd like to go back to a 55". Will I be able to make another exchange? This is all within a week. Also will they give me my original 55" or will this be a new one?
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Registered: ‎11-10-2008

Re: Multiple exchanges?

Any item you get as a replacement from the store is covered for the remainder of your return and exchange period. So in all honesty I don't think there would be a problem with that.

 

I dont think you would get your old item back as most likely now they will sell it as an open box. So you would get a new item going forward.

 

You might wait for confirmation from a mod on this though

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Registered: ‎08-21-2017

Re: Multiple exchanges?

Hi there, sinnere,

 

Welcome to our community forums. As someone who just purchased a new TV, I know I spent quite a lot of time trying to figure out exactly what size TV would be best for my home. A 75 inch TV is quite large so I can understand wanting to downsize. I can certainly give you some more details about our Return & Exchange Promise.

 

Generally, as long as you are within the 15-day return or exchange period there are no restrictions on how many times you can go through this process. Oftentimes, if a TV is returned and inspected by the Geek Squad it will then be sold as an open-box product. Because of this, it's unlikely that you will receive the same TV as before.

 

I hope I was able to provide some clarification on this process. Please let me know if I can help with any more questions!

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-08-2021

Re: Multiple exchanges?

Thank you guys. Unfortunately this might just be my 4th exchange as the panel seems defective. This is honestly embarrassing having to go back and forth to this store. Can I arrange for a delivery where they grab the defective tv in exchange for a hopefully good working panel?
Posts: 6,269
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Registered: ‎08-21-2017

Re: Multiple exchanges?

Good morning, sinnere,

 

Thank you for following up with me. I can certainly understand your disappointment to see that this latest TV is defective. I'd be glad to give you some more details on our shipping and delivery options. 

 

We offer free delivery for TVs that are 51 inches and larger. If we initially delivered this TV, we can assist you in setting up a return or exchange appointment over the phone at (888) BEST-BUY or (888) 237-8289. It's possible that your local store may be able to assist you in setting up and exchange appointment, I would recommend working with them to get this scheduled. Please let me know if you need assistance getting in touch with this store!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-08-2021

Re: Multiple exchanges?

Great. Is it possible to do this exchange at another location or will I be denied?

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Registered: ‎08-21-2017

Re: Multiple exchanges?

Hello, sinnere,

 

As long as this TV falls within our Return & Exchange Promise I'm not aware of any reason that this return may be denied. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-08-2021

Re: Multiple exchanges?

Hey AndrewB. I received my exchange yesterday. However after opening the box and setting up the TV I noticed there are cracks near the bottom left of the screen. I made sure to have the box standing up in the car during transport. Think I'm having the worst luck.

What can I do? Can this be replaced? I definitely don't want to have to bring the TV back to the store just for them to tell me there's nothing they can do.
Posts: 6,269
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Registered: ‎08-21-2017

Re: Multiple exchanges?

Good morning, sinnere,

 

Thank you for following up with me. I'm not quite sure I understand your post. You previously mentioned looking into delivery options for this most recent exchange, did you end up picking up this latest TV at your local store?

 

Generally, we are unable to process a return or exchange for damaged products. I would recommend visiting this store again so they can inspect this TV and provide some more details about what options may be available moving forward. Alternatively, the manufacturer may be able to provide some assistance using their warranty. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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