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Posts: 4
Registered: ‎01-23-2023
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Motorola Moto G 5G (2022)

I purchased a Motorola Moto G 5G (2022) on 01/07/2023 for $249.99 and on 01/21/2023 I noticed the price dropped to $199.99. After checking Best Buy website, was informed to contact the store or by phone. When I reached a Sales Associate (by phone), I was informed that he could not issue a refund due to the purchase was made with Visa Vanilla Gift Cards and would have to request a refund by check with Customer Support. Unable to reach them on Saturday or Sunday when call was transferred by the Sales Associate, I tried again on 01/23/2023. The CS personnel reviewed all my information and informed me that I missed my 14 day return period. When I explained I had been unable to complete the transaction on Saturday / Sunday with CS, she said there was nothing she could do and I would be unable to receive the credit. I ask to speak with a supervisor and she informed me that all supervisor lines were busy but would have one return my call. The call never came. 

 

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Registered: ‎11-08-2021

Re: Motorola Moto G 5G (2022)

Hey there, mcoxoftx.

 

Thanks for reaching out to us here on the Best Buy Forums. When I need a price match, I expect to be able to get one, so I understand your frustration. Could you please send me a private message with your full name, phone number, and email address, so I can look into this for you?

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-10-2008

Re: Motorola Moto G 5G (2022)


@mcoxoftx wrote:

I purchased a Motorola Moto G 5G (2022) on 01/07/2023 for $249.99 and on 01/21/2023 I noticed the price dropped to $199.99. After checking Best Buy website, was informed to contact the store or by phone. When I reached a Sales Associate (by phone), I was informed that he could not issue a refund due to the purchase was made with Visa Vanilla Gift Cards and would have to request a refund by check with Customer Support. Unable to reach them on Saturday or Sunday when call was transferred by the Sales Associate, I tried again on 01/23/2023. The CS personnel reviewed all my information and informed me that I missed my 14 day return period. When I explained I had been unable to complete the transaction on Saturday / Sunday with CS, she said there was nothing she could do and I would be unable to receive the credit. I ask to speak with a supervisor and she informed me that all supervisor lines were busy but would have one return my call. The call never came. 

 


I am surprised that you were told this. At the end of the day, you would think that A Visa or Mastercard, would be just that, gift card or not. In those little pouches that the card is in, there is a leaflet in there that has tiny letters that I can barely read. 

 

Inside, on some of the sections, they talk about keeping your card around in the event you must get a refund from merchandise or services rendered. They also have sections inside the leaflet that talk about what to do in the event of a transaction amount dispute and so forth. also how to resolve dis-satisfaction from goods or services purchased with your card if you are unable to come to an agreement. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 4
Registered: ‎01-23-2023

Re: Motorola Moto G 5G (2022)

Thanks for the info. Conner was able to assist me and resolve the issue. Not sure why customer support could not do the same. 

New Member
Posts: 4
Registered: ‎01-23-2023

Re: Motorola Moto G 5G (2022)

Conner-BBY was able to resolve my issue concerning the price drop for my purchase of the Motorola Moto G G5 (2022) phone. I have received the check for the difference. Conner, thanks for your great assistance! - Michael Cox