04-12-2021 03:02 PM
04-12-2021 03:59 PM
04-12-2021 04:54 PM
Good afternoon, Molleh,
Welcome to our community forums. I appreciate you taking the time to write to us and let us know about your recent experience with this purchase. From personal experience I know that a car radio installation isn't the easiest thing to do on your own so I can understand wanting to get this professionally installed. I'd be glad to provide you some more details about our Return & Exchange Promise and see what options I may have to assist you.
As you mentioned, we offer a 15-day return or exchange period for most of the products that we sell. If something is shipped to you this 15 day timeframe would begin the day it arrived. I'd like to take a closer look at your purchase to get a better understand of why we were unable to process this return.
I'll need to gather a bit more information to do so. Can you please send me a private message that includes your:
While Best Buy gift cards and store credits can be used on most products and services we are unable to accept them as payment for the Best Buy credit card. You can learn more here. I'll keep an eye out for your response.