12-09-2018 12:19 AM
01-07-2019 10:05 AM
Hi there, Tbagfish,
Thank you for reaching out to us on the Best Buy forum! Due to the holiday and the increased seasonal traffic, it has been taking much longer than we would like to get back to our customers. I’m sorry for any inconvenience this may have caused.
Buying open-box can be a wonderful way to receive a great deal, but it sounds like your order didn’t go as planned. Having parts unexpectedly missing definitely isn’t something we want for our customers. Though I understand that you’re wanting replacement parts, likely the best option would be an exchange under the Best Buy Return & Exchange Promise; I’ll be happy to speak about this further. At this point, it looks like you’ve sent one of our other moderators a message and because we respect your privacy, I’ll be replying with more details there shortly.
As you may already know, you should be able to view your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen.