03-23-2019 09:36 PM
03-25-2019 11:34 AM
Hello, Aepaez, and welcome to our online community!
Thanks for reaching out here for support on our Forums. I'm sorry to hear your package didn't make it to you, despite what its tracking states. I'd be happy to look into this a bit further for you if you could please send me a Private Message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.
Happy to help,
|Allison|Social Media Specialist | Best Buy® Corporate|
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