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Posts: 1
Registered: ‎03-23-2019

Missing package

I had a package that shows up as delivered but I never received it. It was being delivered by FedEx and the notes said that it was left at the door but there was nothing there. I was going to try to file a claim with FedEx but I need to put in sender address and phone number and I'm not sure what to put.
Posts: 296
Topics: 13
Kudos: 79
Solutions: 15
Registered: ‎11-23-2018

Re: Missing package

Hello, Aepaez, and welcome to our online community!


Thanks for reaching out here for support on our Forums. I'm sorry to hear your package didn't make it to you, despite what its tracking states. I'd be happy to look into this a bit further for you if you could please send me a Private Message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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