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Posts: 1
Registered: ‎12-30-2020
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Missing item at curbside pickup

A couple of weeks ago I purchased 2 movies using curbside pickup. I didn’t bother to see if they were both there so on Dec. 28th I decided to go through all my purchases and I couldn’t find that movie. The only thing that could’ve happened is someone at bestbuy must’ve forgotten to put it in the bag. The purchase tag was attached to my other movie. The movie was “the Meg steelbook 4K version”. Is there anyway I can get a replacement or buy the 4K steelbook at the same price I paid before?
Posts: 5,569
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Registered: ‎08-21-2017

Re: Missing item at curbside pickup

Hi there, metallica023,

 

Welcome to our community forums. I appreciate you taking the time to let us know about your recent experience with this order. I can imagine your surprise to check this bag onlu to see these movies missing, I'd be glad to see how I may be able to help.

 

Have you been able to get in touch with the store where you picked up this order at? If not, I would be glad to reach out to them on your behalf to see what options we have to help. I'd like to start out by reviewing your order information and will need a few more details to do so.

 

Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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