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Posts: 3
Registered: ‎12-28-2022
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Missing game code, no receipt with purchase.

I recently made a game puchase online that was supposed to have a bonus code on receipt, however no receipt was given when the game was picked up in store, and nothing is on my account.


May I get some assistance please?

Posts: 158
Topics: 0
Kudos: 34
Solutions: 7
Registered: ‎11-08-2021

Re: Missing game code, no receipt with purchase.

Good Morning, tmickschl.


Thank you for reaching out to us on the Best Buy Community Forums. I certainly know how important it is that you receive your games as expected, and I would be happy to look further into this with you. Please start by sending me a private message with your full name, phone number, email address, and order number.


Kindest regards,

Bobby|Senior Social Media Specialist | Best Buy® Corporate
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