06-04-2019 01:06 AM
06-04-2019 12:21 PM
Hey there, tprcol3,
Welcome to our Best Buy forum community! Although I wish you were contacting us under happier circumstances, I appreciate you sharing this situation with us.
Getting new JLab Audio- Jbuds Air True Wireless Earbud Headphones should be an exciting time, so it's discouraging to hear it took this turn instead. While we feel for you, our Return & Exchange Promise does not cover a return or exchange when part of the product has been thrown away by mistake.
That said, it would be a good idea to reach out to the manufacturer to see if they can provide a replacement for the left ear bud. Please know that due to the circumstances for the replacement, they will most likely charge a fee if they're able to provide a new left ear bud.
While I know this is not the answer you were hoping for, working with the manufacturer is your best option at this time.