Best Buy Store Purchase

[bivvie]

I purchased an LG OLED C9 TV when there was a promotion for a $300 e-gift card. My email address was entered correctly as I’ve received numerous other emails in relation to that purchase, but I have no received the gift card email. I attempted to call and was told the initial person could not help me and was transferred to a line for e-gift cards that did not have the option to speak with anyone...I tried every option more than once! I really want/need my $300 and don’t know how to go about getting it since calling has completely failed.

[Faith-BBY Senior Social Media Specialist · Accepted solution]

Hi there, Bivvie!

We'd love to take a look into your purchase and see what we can do to help. In order to do so, we'll just need you to send us over a private message with the Customer Service PIN located toward the bottom of your in-store receipt, your phone number, full name, and email. 

To send a private message, simply select the darker colored box to the far right of my signature below.