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New Member
Posts: 7
Registered: ‎06-13-2019

Missing credit/ dent on refrigerator

I purchased a refrigerator back in APRIL! I have been disrespected as a customer by your geek squad representatives. I called the store informed I received a dented refrigerator, dead end they advised to call geek squad. All I have to say last time I shop at Best Buy! Can’t return the refrigerator and now I’m stuck with a dented Samsung refrigerator. What a joke of customer service.
Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Missing credit/ dent on refrigerator

Hello mscrtz,

 

I'd be happy to look into this and see if there is anything I can do to help you with this. 

Please send me a private message using the button to the right of my signature.

I will need your full name, phone number, and email address.

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

Done
Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Missing credit/ dent on refrigerator

Thank you, I am researching now and I will get back to you momentarily.

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

And never go back to me! “Thank you, I am researching now and I will get back to you momentarily”
Social Media Specialist
Posts: 99
Registered: ‎11-12-2018

Re: Missing credit/ dent on refrigerator

Hello,

 

I'm sorry if the response did not go through, I replied to your Private Message on Saturday at 4:06PM CST. Please check your inbox on the forums and let me know if I need to send it again.

 

Sincerely,

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

My problem was not resolved
New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

They asked me to wait until Monday and nothing as of rn no credit on my account!!!
New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

It’s Wednesday nothing
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New Member
Posts: 7
Registered: ‎06-13-2019

Re: Missing credit/ dent on refrigerator

Still haven’t received my credit or a cb