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Posts: 4
Registered: ‎04-16-2017

Missing E-Gift Card

I purchased a Xbox One S in store on Saturday, March 16, while there was a promotion in weekly ad to recieve a $50 E-gift card with the purchase of a Xbox One S.  The associate that completed the transaction had me double check my email accounton the touchpad to verify it was correct so that I would recieve the gift card. 


I have not gotten any emails or anything to the gift card.  I purchased the console because the gift card.  

Posts: 962
Topics: 42
Kudos: 180
Solutions: 36
Registered: ‎11-23-2018

Re: Missing E-Gift Card

Hello, Adrichendollar!


Thanks for reaching out to us here on the Forums. That sounds like a great promotion, and I would be looking into where this e-gift card email was as well if I hadn't received it yet. Sometimes these emails can get filtered into a spam/junk folder, so I first suggest checking there.


If you still don't see it, please send me a Private Message with your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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