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New Member
Posts: 1
Registered: ‎07-20-2022

Missed Samsung Flash Sale because of store error

I purchased the Samsung hw-q950a a few days ago when they had a flash sale. I placed the order, received confirmation and waited for the pickup email from my local Best Buy. After a couple of hours I tried to contact Best Buy support because I did not receive the pick up order and was told my order was canceled but the agent couldn’t say why. The next day I received a cancellation email, but again it didn’t indicate why. After a few days of contacting Best Buy support via chat support they finally told me that the store canceled my order in error. They couldn’t help me so I decided to call customer care and was told to drive in to the store and explain the situation and they would honor the sales price that I purchased it for when they canceled it. I drove in and the manager indicated that because of the difference in the price he couldn’t give me the product for the price I paid. Basically, because of a “system error” as the manager indicated, which is different from what the chat agent explained as a store error I missed out a great deal.
Social Media Specialist
Posts: 198
Registered: ‎10-12-2021

Re: Missed Samsung Flash Sale because of store error

Hello, LuuS, 


I hope you are well today. Thank you for taking the time out of your day to reach out to us here on our Forums although I wish it was under better circumstances. I always like to know that I am getting the best price so I can understand how you are feeling. I would like to see If I can assist you in anyway. To start, could you send me a private message with your full name, phone number, and email. To send a private message simply click the blue button to the right of my signature. 



J.Ezra|Social Media Specialist | Best Buy® Corporate
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