02-20-2020 12:49 PM
02-20-2020 01:39 PM
Good afternoon, Ryan917,
Thank you for taking the time to visit us here on our community forums. I'm a big fan of open box products and I know they can be great deals. We expect all of associates to act professionally so it's concerning to hear about your experience at our Best Buy Pentagon City store. I'd like to take a closer look at this to get a better understanding of what happened. Do you remember the name of the managers you spoke to? Which product were you trying to purchase? Can you provide some more details about the price discrepancy?
I'd also like to document this here at our Corporate Campus. Can you please send me a private message with a few more details? I will need to confirm your:
You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.