Best Buy Store Purchase

[MiniFridgeGuy]

Hello,

I purchased a mini fridge last on the 15th, and while unboxing it I discovered a fairly large dent on one of the top corners.  It appears to be cosmetic so I was hoping to work out a partial refund since it's essentially like receiving an open-box item.  (rather than re-boxing the entire unit up and bringing it in for replacement) 

What is the best way to approach this?  I tried going through Live Chat on the 16th, but they said they can’t help since it was an in-store purchase.  I emailed the store the same day but have not received any type of response.  I have a picture of the dent as well as a copy of the receipt.

I appreciate any help you can offer.  Thank you!

-Matt

[Sarah-BBY Social Media Specialist · Accepted solution]

Hey, Matt! 

Thanks for visiting our online community. We appreciate you choosing Best Buy for this purchase. While I am glad to hear you received your mini fridge, I understand cosmetic damage is never ideal. If you would consider keeping the appliance, I may be able to help with a resolution. 

To proceed, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you. 

Best,