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New Member
Posts: 1
Registered: ‎07-19-2020

Microsoft Surface Ear Buds

My wife got me the Microsoft surface buds for father's day and I didn't like the lag with Microsoft teams and the way they felt. Since my wife works in the hospital we have been trying to "social distance" while avoiding unnecessary exposure. Today I went to exchange the Surface buds for the Google version and was told I couldn't return it because it was past the two week window. Very disappointing while the store manager handled it. I spent a good amount of money in Beat Buy stores and don't understand.
Recognized Member
Posts: 214
Registered: ‎07-16-2014

Re: Microsoft Surface Ear Buds



This is very disappointing, I feel your pain. I bought a gaming laptop recently, but later saw a great deal on a better, newer model for almost the same price somewhere else. I went to my account online and was that I was just a couple of days past my return window, it simply said "No longer returnable". So I know how it feels, but at the same time, two weeks should be plenty of time to realize if we want a product or not. I didn't try to argue with them or anything. I knew I had my time, and the time had expired, so I just have to live with my original decision.


One of the options we have, it to sell a product ourselves, to buy something else. Yes it's not as good as just getting a full refund, but the Surface Earbuds appear to sell for up to $175 in pre-owned condition on eBay. 


I haven't tried Google Buds, but I actually have Samsung Buds and Buds+ and I really like them. They sound great, have wireless charging and look good. The Buds+ have more microphones and work better for calls. Highly recommend them. 

Posts: 5,906
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Registered: ‎08-21-2017

Re: Microsoft Surface Ear Buds

Hello, D3carnah,


Thank you for taking the time to visit our community forums. I appreciate you letting us know about your experience with this return. I would be glad to give you some more details about our Return & Exchange Promise.


As you may be aware, we offer a 15-day return or exchange period for most of the products we sell. If this product was purchased in June, it would be quite far outside of this time frame.


While I can't guarantee any specific outcome, we would be happy to take a closer look to see if we may have any alternative options available to assist you. As your wife made this purchase she would need to contact us directly in accordance with our Privacy Policy. She can visit us here or give us a call at (888) BEST-BUY or (888) 237-8289. We look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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