01-31-2019 09:35 PM
02-04-2019 06:52 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry that your Microsoft Office key is showing as not activated.
We do not have a way to activate the key remotely, and this would need to be taken care of hands-on at one of our stores. My best advice is to head over here to set up a reservation to visit your local Geek Squad. Bring your laptop in, along with your Office key and your receipt. They can check it out and see if they can get it working for you, and explore other options if they cannot.
I’m sorry that you’ll need to take another trip into one of our stores for this, but that will be the best solution for getting this resolved.