Best Buy Store Purchase

[jgree32]

Tried to price match Costco on a Galaxy watch yesterday.
Manager refused citing that they were a warehouse club. When I presented her the policy on my phone and said that's not a listed exclusion she could offer no justification.
I asked her why do they have policies if she's not going to follow them? She said she didn't have to answer my questions and told me to leave...
Not a pleasant experience at all. I'd love to be able to chat with a regional manager about this.
What good is a policy if it's not going to be followed?

[nckhammond]

I just checked Costco website. Searched for "galaxy smart watch" every single one said 'member only item' which would be excluded from price matching

[jgree32]

Which part of the policy specifically are you saying covers that?

I don't see it.

discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.

That line would seem to INCLUDE Costco since it says non-warehouse. It is a warehouse.

[nckhammond]

"Pricing only available to select groups of customers" meaning the price would need to be available to non members

[Allison-BBY Social Media Specialist]

Hello, jgree32, and welcome to our online community!

Thank you for posting on our forum regarding your recent experience price matching. I love getting the best deal on a product as well, so I can understand wanting to take advantage of our Price Match Guarantee. I hate to hear about the experience you had at your local store when looking to price match a Galaxy watch. I'm happy to provide any support you may still be looking for with this now.

While nckhammond provided insight into our Price Match Guarantee exclusions, I'd like to document your feedback and experience in our corporate system. To start, please send me a private message with your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,