04-02-2019 01:28 PM
04-02-2019 01:50 PM
Thank you for joining our community forum and letting us know about your purchase. I know buying a receiver is a big purchase so I would want to try and exchange this if I were in your shoes. I would be happy to give you some more information about our Return & Exchange Promise. Our My Best Buy Elite members have an extended return and exchange period of 30 days for most products. Based on the information you provided too much time has passed for us to process a return or exchange for you. I would recommend continuing to work with the manufacturer for further assistance with this receiver. Please let us know if there is anything we can further assist you with.
04-02-2019 02:36 PM
Hi there, Jeff8276,
Do you remember if you purchased a Geek Squad Protection plan for this receiver? If you did our Geek Squad would be happy to see how we can best assist you. You can schedule an in-store reservation here so they can take a look at this for you at your local Best Buy store.