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New Member
Posts: 4
Registered: ‎08-09-2021

MAILED CHECK AND IN STORE RETURN / REFUND

[ Edited ]

ATTN: To whomever it may concern.

Hello my name is Randall {removed per forum guidelines} and And I bought it all-in-one computer on the July 21st, 2021 and returned it in box on July 25th, 2021 for a full refund, but since the amount was over $800 I had to get a purchase that I paid in cash for refunded by a mailed check refund of $1,309.33 and unbeknownst to me at time of purchase nor at time of return did I know of this store return policy that takes 10 business days to be mailed check refund if item is in excess of $800 or more, which would never ever arrive and in fact I believe never was sent to begin with. I then on day 6 or 7 went into the store and thus is when I found out about the length of time it would possibly take and in which they told me 5 to 10 days at max would it take for me to receive the in mail check refund for $1,309.33. It has been well over the 10 day mark (15 days+) and I have in all now total contacted the store 4 separate times in person and called 5 other times. I'm no closer to this day as when I started this nightmare return policy crap and I'm to still be at the same point I was the day I returned it, with no computer and still with no refund. FYI, they do not send the refund in a signed delivery method nor does check have any sort of tracking oh and they also will not be able to or just won't but be able to tell you of the day itwas sent either. Which is Ludacris! Now I'm sick with covid, can't pay rent and been evicted as of Friday the 6th of August the 10th or 11th day of said refund I was to get "best-buy" said. I went so much as to tell my landlord I'd be getting said check and we'll we know that didn't come thru so hence the eviction. Thanks best buy awesome service! At least if your gonna have a policy stick by the dang thing and honor your commitment it's even part of yalls code of ethics for Christ's sake. People depend on your honesty. May I please be allowed to go and pick up in store instead of having to wait another 10 days or more or worse like now not at all and be able to recieve my refund in check or cash in store instead and it would be really appreciated and restore my confidence and faith in best buy again if yall were to grant that and I dunno recieve some sort of compensation as such a gift card of $400-$500 for the whole horrible ordeal I've been put thru over the whole matter and currently still going thru?? Be making right and justifying toward me in my books if yall were to do so.

Posts: 6,269
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: MAILED CHECK AND IN STORE RETURN / REFUND

Welcome, Randall2017,

 

Thank you for taking the time to reach out to us here at our community forums regarding this return. I know whenever I return something I hope to have the funds available in my account as quickly as possible and can understand wanting to be sure of the status of this check.

 

Using the information associated with your forum profile, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards resolution.

 

Please let us know if we can assist you with any other matters in the future.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎08-09-2021

Re: MAILED CHECK AND IN STORE RETURN / REFUND

I'm sick and have covid and homeless with a 16month old because of yalls screw up no body is handling crap its been 3 weeks and I gave yall the item yall told me I'd have my.money and I do not that was a lie I don't want to hear anymore lies and want my cash back I paid for it. This is sad and sick people want to do people this way. I'll be telling everyone I know for the rest of my life of this I promise you. What if this was you and you were going thru what I am and people that didn't do what they said in first place kept saying take our word and wait.. nah I've waited yall had your chance and failed now call someone to give me my money back please.. it's 1309.00 !! Not 13,000 come on.. I know yall can give cash back at store because yall were gonna do it and didn't because of something now come on and help me get my own money back that yall are keeping!! Can't get a check in mail if your homeless duh!! Are yall even listening!!
Posts: 6,269
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: MAILED CHECK AND IN STORE RETURN / REFUND

Hello, Randall,

 

At this time, I have provided Best Buy's official response regarding this matter. Please continue to work with our Executive Support Specialists towards a resolution. Moving forward, I am blocking any new replies to this thread.

 

Please let us know if we can help with any unrelated matters in the future.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!