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Registered: ‎04-29-2021
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Lost the refund store credit

Hi, I returned an item very long ago and got the refund as store credit. Then I missplaced it somewhere and now I cannot find it. Is there anyway that I can get a replacement of it? The balance was never touched. Thanks!

Posts: 9,804
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Registered: ‎11-10-2008

Re: Lost the refund store credit

The store credit is like a GC, Like cash and can be replaced if there is a record of the receipt in the register that has the transaction where store credit was issued. Please be aware that when you get another store credit with the help of either the store or the BBY mods, you should use your scanner, and scratch off the pin (if its there) and scan it in and save it in your files, that way if you lose a card in the future you have record of it.


That sounds odd yes but it's helped me in many cases where I have accidentally lost one of my cards. I was able to call the card issuer and get a replacement quicker versus if I did not know the info for my cards.

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Registered: ‎11-29-2016

Re: Lost the refund store credit

Greetings, lyricorpse,


Welcome to our forums!  I can’t tell you how much money I’ve misplaced from store credit or gift cards going missing over the years, so I can certainly understand your predicament!  While I hold back tears over my lost gift card fortune, let’s see what we can do to get you the replacement card you’re looking for!


The ever-helpful hockeycanuckjc nailed this one, as we are indeed able to offer a replacement card for the remaining balance to the person it was issued to, assuming we’re able to track down a valid proof of purchase.  I’d like to look into this store credit further and hopefully get you the replacement you need, but I’ll just need you to provide me some additional information first.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address


As mentioned, be sure to use the blue “Private Message” button in my signature to get this information sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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