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Posts: 1
Registered: ‎12-09-2019

Lost receipt


I purchased some items from a bestbuy store , and I'm having an issue with one of the items, and now can't find my receipt which I need. I followed the instructions for talking to the in store customer service, and for some reason they weren't able to find the transaction in there, I looked online and I've seen some people have been able to have bestbuy send them their receipt through these forums?
I don’t have a Best Buy member account, but I have my card information, the date that I’ve bought the product and the product I purchased.
I am currently out of state so I can’t go the stores.
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Registered: ‎10-10-2012

Re: Lost receipt

Greetings, Rashantai, and welcome to the Best Buy forum,


You never know when you might need to reference an old receipt.  I have a drawer at my house that is just overflowing with old receipts because I am not the best at remembering to throw things away, so maybe now is a good time to go through it.  We should be able to have a copy of your receipt emailed to you if we can find the purchase; however, we may need you to provide very specific details about the purchase for us to find it.  I was about to ask that you please send us a private message but it looks like you have already done that, so I will be replying shortly.  You can read a private message by clicking on the envelope icon at the top of the page.


How Do I Get a Copy of My Receipt?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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