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Posts: 1
Registered: ‎11-23-2018

Lost receipt

Hello! 

 

I purchased some items from a bestbuy store , and I'm having an issue with one of the items, and now can't find my receipt which I need. I followed the instructions for talking to the in store customer service, and for some reason they weren't able to find the transaction in there, I looked online and I've seen some people have been able to have bestbuy send them their receipt through these forums? 

 

I purchased a bunch of tech items on 11/23/2018 ( today that is ) , at the best buy located at 1901 Arden Way, Sacramento, CA 95815 .  The purchase was actually split on 2 diffrent cards, ( hopefully you guys can find it with just one of the cards, if not I can look for the other one, just don't see it at the moment ).  The purchase was for just over 

$500 in total. The first card ends in 9167 and was charged $220 exactly. If you guys can find a copy of this receipt from this info, and send it to me, that would be amazing! 

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Posts: 6,088
Topics: 97
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Registered: ‎11-30-2015

Re: Lost receipt

Hey, dennisbeniakoff –

 

Misplacing your receipt can happen easily. I’m sorry to hear that your local Best Buy was unable to find of copy of it for you. We’re also sorry for our delayed response.

 

Can you please share if you’re still in need of assistance with locating your receipt? We’d be delighted to see how we might be able to help you, if you are. Please send us a private message with the following information:

 

-Name

-Phone Number

-Email Address

-Date of Purchase

-Total Amount of purchase

-Items listed on receipt

-Store Location (including street address)

-Form of Payment Used (Mastercard, Visa, etc…)

 

A private message can be sent by choosing the blue button in my signature. We look forward to your reply.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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