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Posts: 1
Registered: ‎07-06-2019

Lost receipt, paid with cash

Hi, I recently purchased and opened a pair of headphones with cash and would like to know if it would be possible for me to even return/trade them in for store without a receipt?

I have the information of which store it was purchased from, the approximate time of purchase, the date of the purchase, the price and the employee who helped me with the purchase of that helps.
Posts: 7,184
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Registered: ‎12-23-2016

Re: Lost receipt, paid with cash

Hi, edward7024,


Thanks very much for reaching out to us here on the Best Buy Community forums about this.


As noted here, we generally can’t provide receipts for purchases made in cash. That said, I’d be happy to review this to see if it may be possible here.


Please send in a private message through the link in my signature. I’ll need all of that information you mentioned, plus your name, email address, and phone number. Like I said, I can’t guarantee we’ll be able to get that receipt, but it’s worth a look.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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