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Posts: 1
Registered: ‎03-08-2019

Lost gift card

I lost the store credit/bestbuy gift card I was issues I was issues in store today. Can I get another replacement from the store?
Posts: 2,299
Topics: 94
Kudos: 244
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Registered: ‎10-19-2017

Re: Lost gift card

Hello, Kedarnyc,


Welcome and thank you for reaching out to us on the Best Buy Forum! I’m sorry to hear that you’ve misplaced the gift card you recently received.


Regarding your question about replacing a lost gift card, gift cards are much like cash, so what options we can provide may be limited. Please see the Best Buy Gift Cards Terms and Conditions here for more information about lost, stolen or damaged cards. With that in mind, while I cannot promise a particular outcome, I would like to look into this a little further.


You said in your message that you were issued a gift card at the store. Does this mean that you purchased that gift card? Do you have your proof of purchase? So I can look into this, please send me a private message with the following:

  • Your full name
  • Your phone number
  • Your email address
  • The Customer Service PIN from your receipt (toward the bottom of a store receipt)


As you may already know, you should be able to select the “private message” option from my signature below this post. I look forward to hearing back from you!



All the best,

Kayla|Social Media Specialist | Best Buy® Corporate
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