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Posts: 1
Registered: ‎11-04-2021

Lost Store Credit

Hello, I returned an item a long time ago and got store credit for it, but I've lost the card Smiley Sad  Is there any way I can get a new card?

Posts: 10,228
Topics: 1,525
Kudos: 744
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Lost Store Credit

I have seen some instances where Best Buy mods can help but there are important things to remember. This is like a gift card and is like cash. So if its lost , Best Buy can only replace cards up to the balance that was on the card.


Also I don't know how you lost it, but if someone had used it online or in store and the balance is less than you thought it to be, this cannot be replaced unfortunately.


Did you use a My Best Buy account when purchasing? If so, this may help them track down your return. It also helps that you use the same email address to sign up on the forums as you did when you created a My Best Buy account due to privacy and security reasons.


Sit tight, and a moderator can help. (Just don't post personal info in here, please Smiley Happy

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 1,664
Topics: 89
Kudos: 271
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Registered: ‎11-23-2018

Re: Lost Store Credit

Hello, tkemper, and welcome to our online community!


Thank you for posting on our forum for support with your store credit. I know how much of a bummer it can be to lose a gift card or credit for a favorite store. I'm hoping I can help with this situation now.


As hockeycanuckjc is correct in all that he mentioned, I encourage you to message me with your full name, email, phone number, and the date of your return so I can see how I can assist. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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