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Posts: 1
Registered: ‎10-14-2020

Long time unhappy customer.

This is more of a complaint than a question, but I can't get through anywhere else. I called the local Best Buy Peoria store about a television I purchased less than a month ago, is currently on sale today for $300 less than I paid for it. My return my date is October 31st. I was told to come in and it could be price matched. I spent almost an hour going in there. I was told because I got a bundle, that it couldn't be matched which I wasn't told when I bought it nor when I called. I didn't even get an apology. When I said "so I need to bring the sound bar back in and return it to get the $300 credit on the tv"? she told me I had to bring both my 75-in TV and my soundbar for them to return both of them and then I would have to rebuy the television set. That's horrible service she didn't even offer to unbundle it on paper to show me I still paid less for the television set - If that was even the case. I'm not a happy camper and I will probably take both back for a refund and buy them somewhere else and I've never been unsatisfied with Best Buy's service. I don't even know why you can't price match when you buy a bundle I didn't save more than the television was on sale.
Posts: 18,491
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Registered: ‎09-29-2008

Re: Long time unhappy customer.

Welcome to our community, Sidh3521.


Best Buy's Price Match Guarantee is a truly great offering and I was happy to read that you hoped to avail yourself of it. What I was not so happy to see is that you made the effort of visiting your local store at their invitation without having given you more details about your request. I apologize for the inconvenience I know this represents.


As stated in our Price Match Guarantee, bundle offers are excluded:


Our Price Match Guarantee does not cover: Any financing offers, bundle offers...


With that being said, and while I can't guarantee a different outcome, I think your experience should be scrutinized more closely, so if you will please send me a private message that includes the following, I’ll see what options may be available:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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