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Posts: 1
Registered: ‎02-26-2019

Logitech g305 serial number mismatch

I recently bought the Logitech g305 from the store and decided to return it the same day. However, the best buy employee told me they could not authorize my return because the serial number on the box is not the same with the mouse. I asked the person what should I do now? He simply told me to contact Logitech cutomer support. So basically I just got scammed by bestbuy...
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Registered: ‎08-08-2017

Re: Logitech g305 serial number mismatch

Hi Ben_0112,


Welcome to our community.  There’s something magical to me about shopping in a store rather than browsing a company’s website.  Each experience offers its own level of convenience, but I tend to prefer human interaction over simply selecting an “Add to Cart” button.  I’m sorry to hear that your recent visit to our store didn’t go as smoothly as we would’ve hoped.


Generally speaking, we do not collect the serial numbers of most products unless they a device that can be activated, such as tablets and cell phones.  To be honest, I’m not sure if our systems would prompt for us to scan the serial number of this product without seeing the transaction myself, so I’d like to take a closer look at this with you.  Please send me a private message that includes the information below by selecting the blue “Private Message” button in my signature next to my name.


Full name

Phone number

Email address

Customer Service Pin from the bottom of your receipt


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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