06-17-2019 07:55 PM
I was at my local best buy today to pick up Kingsman 4k and and one other movie(the name is censored) for the 2 for $20 deal. I pick up the movie and i went to pay for the item, however, the promotion for 2 for $20 is not running up correctly and the cashier claim the promo won't work since it is on sales. I asked for the manager and the manager refuse to show up. The cashier claim there is nothign shje can do but to offer 2 dollar off the item. The promotion is clearly stated on the website and the weekly advertisement. I find her attitute unacceptable and even worse manager refuse to come when I asked for one.
06-21-2019 03:59 PM
Welcome back to the forums!
I appreciate you taking the time to write us about your experience during your store visit. I would be reaching out as well, if I felt I wasn’t treated appropriately. We try to pride ourselves in ensuring we provide great customer service. It saddens me to read about your experience. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if that would have happened to me.
Being located at our Corporate office, I am able to get this documented for internal review for you. Also, if you have not been able to get the movies, I can look into it as well. First, I am going to need some more details from you in order to better assist. Will you please send me the details of your experience, full name, phone number, and e-mail address connected to your BestBuy.com account? I look forward to hearing from you.