03-30-2021 06:09 PM
03-31-2021 10:27 AM
Good morning, Bhaigh953,
Thank you for reaching out to us here on our community forums and letting us know about your recent experience with this order. I know a new PC is a big purchase and should be an exciting event so I can imagine how disappointing it would be to encounter problems once you got it set up. It's concerning to hear about your experience at your local store and I'd like to take a closer look into this.
Did you have the opportunity to speak to a store manager during your visit? Were you trying to return this computer or had you planned to exchange it? Can you provide some more details on you were prevented from viewing the details on this replacement computer?
I'd also like to document this here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.