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Posts: 1
Registered: ‎01-25-2021

Lack of customer service

Called BB in Sarasota FL on Cattlemen Rd on a question. Went thru their questioning to determine where to transfer my call, it was general question.  Put on hold to music for 32 minutes and hung up.  Not sure why I even bother with this behemoth of the company with it's incompetent and high turnover employees.  Will be searching for a smaller, customer oriented company to give my money to even if i have to pay more.

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Lack of customer service

Hello, sporer11,


Thanks for reaching out to us on the Forums about your experience calling one of our store locations. We certainly don't want our customer's to not get the service that they need, and I am sorry to hear about this experience. 


We want our customer's to feel valued and respected, and I'm sad to hear this was not the case when you called to ask a question. I'd be happy to document this feedback at the Corporate Campus, as we value any opportunity to be better in the future. So that I can get started, please send us a private message with your full name, email, and phone number.




Meg|Social Media Specialist | Best Buy® Corporate
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