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New Member
Posts: 4
Registered: ‎02-10-2022

LG TV OPEN BOX WRONG SIZE TV GIVEN - NOW I CANT RETURN

My situation currently is a complete disaster. I’ve never witnessed more incompetence from a organization in my entire life. So back in December I had purchased a open box 75inch lg tv since they had a extended return policy. To my surprise, the tv came in bubble wrap with no remote or no legs. I was texting concerned given I wanted These extra days to see if the tv was good, along with time to find others if not. Fast forward to me wanting to return it, I notice the option for return disappeared. Thinking that’s odd, I started to doubt my self but I remembered I had taken screen shots of the return date so I was not worried. After a hour or so on the phone I was able to Schedule a return. I scheduled an appointment for them to pick up the tv thinking it was all over. A day before I received a text saying that they cancelled my appointment and Wednesday was the best possible time for them. I tried to tell them I don’t know if I was gonna be around to facilitate the pickup given I travel for work a lot. They didn’t not care. I tried to schedule another day after the individual hung up but was given a automated messaged saying appointments can not be changed. I scrambled every possible way for me to give this tv back and was unsuccessful in all. Then I decided just to take off from work so I could get my refund. As Wednesday comes around, the individuals come late from the pick up time to take the tv. I did not complain or mind. I showed the individuals to the tv and after 15-20 mins they just stood there with a confused look on their face. I asked them what happened and they said they are suppose to pick up a 75inch tv and what I had was a 70. BEST BUY GAVE ME THE WRONG Size tv . I HAD NO CLUE I HAD TO ALWAYS MEASURE A TV FROM BEST BUY. The individuals left the tv and now there’s no way for me to get a refund. The tv itself does not match my order number details and Best Buy does not care. They keep telling me go to the store and when I go there they tell me call and they’ll handle it. They both don’t care enough to help me. Now I’m stuck with this crappy tv that legit came with nothing. Not even wire so it can turn on. Someone please help me with this. It’s bad enough i thought I paid for a 75 and got 70 stead, but this process makes it’s that much more frustrating. PC Richards and Son never did this to me. Last time I’m buying from here.
Social Media Specialist
Posts: 113
Registered: ‎10-12-2021

Re: LG TV OPEN BOX WRONG SIZE TV GIVEN - NOW I CANT RETURN

Welcome to the Best Buy Forums!

 

Thank you for taking the time to stop by our community forums and letting us know about your experience. I know a TV purchase should be an exciting time and this sounds like quite a hassle indeed. I would be more than happy to take a look into the matter for you. Can you please send me a private message that includes your:

 

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.

 

Best,
 

Kadian|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-10-2022

Re: LG TV OPEN BOX WRONG SIZE TV GIVEN - NOW I CANT RETURN

It was not solved. There was two blue buttons one being solution and other being add comment. Given add comment meant it would post on thread, I chose the other option. I can not find private message.
New Member
Posts: 4
Registered: ‎02-10-2022

Re: LG TV OPEN BOX WRONG SIZE TV GIVEN - NOW I CANT RETURN

I called Best Buy again today and they said they couldn't do anything because the pick up was still open meanwhile the only option I have is to cancel the pickup that they denied. I don't even know what todo with this 70, not 75inch, tv. It has no electricity cable, stand, or remote. Someone besides Best Buy people who clearly rather do something else, advise me on how I should handle this. I don't even think I can get that money back since I paid for 75 and received 70inch. 

Posts: 11,103
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Registered: ‎11-10-2008

Re: LG TV OPEN BOX WRONG SIZE TV GIVEN - NOW I CANT RETURN

You can use this link to send them a PM. I copied the link from the button.

 

http://forums.bestbuy.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/1976787

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.