11-20-2018 05:20 PM
Welcome to the Best Buy Community forums.
Was your television something you bought online, or was it purchased in a store? Under our Return & Exchange Promise, we are not able to accept returns for damaged products, generally.
For items damaged in shipping, however, we may be able to help, as noted here.
In any case, I’d be happy to take a look into your purchase to see if we have any options for you. Please send me a private message, through the link in my signature, with your name, email address, phone number, and the order number or customer service PIN from your receipt.
11-23-2018 10:18 PM