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Posts: 1
Registered: ‎11-17-2018

LG 75" $1000 dollar TV Broken out of the box

Hello, 

 

I purchased an LG 75in TV today and it was broken out of the box. I would like an exchange or refund. 

 

Thanks,

 

Nora 

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Posts: 7,180
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Registered: ‎12-23-2016

Re: LG 75" $1000 dollar TV Broken out of the box

Hello Nora,

 

Welcome to the Best Buy Community forums.

 

Was your television something you bought online, or was it purchased in a store? Under our Return & Exchange Promise, we are not able to accept returns for damaged products, generally.

 

For items damaged in shipping, however, we may be able to help, as noted here.

 

In any case, I’d be happy to take a look into your purchase to see if we have any options for you. Please send me a private message, through the link in my signature, with your name, email address, phone number, and the order number or customer service PIN from your receipt.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎11-23-2018

Re: LG 75" $1000 dollar TV Broken out of the box

So, when an item is sold to a customer, damaged, you don't own up to your mistake and either give the customer a refund of an exchange? Wow. That is awful business. You guys also do not seem to be addressing customer concerns at all.