Best Buy Store Purchase

[tianmeng88]

Hello,

I just bought a dell AIO computer from store. Today I am checking the warranty info on dell website,

it shows the warranty is only good to 09/07/2019. It can not be, right? Please help.

[nckhammond]

Did you register it with dell or just check the service tag. Usually dell asks you for the date of purchase when you register it and uses that date for the warranty start.

[tianmeng88]

I submitted registerion with dell, but ~10 days, no response from dell side at all.

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@nckhammond wrote:
Did you register it with dell or just check the service tag. Usually dell asks you for the date of purchase when you register it and uses that date for the warranty start.

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[Elle-BBY Social Media Specialist]

Hi there, tianmeng88,

Welcome to our Best Buy forum community! 

Congratulations on your new Dell computer! We know that getting a new computer is a big deal, so we appreciate that you decided to make your purchase with us.

That said, I can understand why it would be concerning to see the warranty ends in a month on a new purchase. That would throw me off as well, so I'm glad you came to us for support.

While it's rare, sometimes the manufacture warranty will start when the product is sold to the retailer, and then will be updated when the product has been registered. I know you mentioned that you contacted Dell for support, but were waiting for a response.

Any updates from Dell regarding this concern? If you haven't heard back, I recommend checking out Dell's Product Registration page. 

Sincerely,

[tianmeng88]

I tried twice to register my AIO to dell, no response from dell.

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@Elle-BBY wrote:

Hi there, tianmeng88,

Welcome to our Best Buy forum community! 

Congratulations on your new Dell computer! We know that getting a new computer is a big deal, so we appreciate that you decided to make your purchase with us.

That said, I can understand why it would be concerning to see the warranty ends in a month on a new purchase. That would throw me off as well, so I'm glad you came to us for support.

While it's rare, sometimes the manufacture warranty will start when the product is sold to the retailer, and then will be updated when the product has been registered. I know you mentioned that you contacted Dell for support, but were waiting for a response.

Any updates from Dell regarding this concern? If you haven't heard back, I recommend checking out Dell's Product Registration page. 

Sincerely,

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