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Posts: 2
Registered: ‎05-23-2021

Joke Not taking phone calls?

So Scott from store on Broadway Tucson with Geek Squad calls and leaves message regarding a MacBook Air I left for Apple warranty.  No return call number.  He talks about axel fee.  Great use jargon you know "axel fee". What is this.

when I dropped off the computer it was apparent the employee was new.

The employee stated that he will have his supervisor to help.  Apparently neither employee was aware of process.


Great call store and a recording states they are not taking phone calls.  When at the stores I saw several employees standing by.


Well if Bestbuy not taking calls, I will not take my business to Worse Buy.

Posts: 11,392
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Registered: ‎11-10-2008

Re: Joke Not taking phone calls?

There is no joke. Even though there may be associates waiting to help, they are still focusing on a safe pandemic experience for customers. So their phones may temporarily be suspended

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎05-23-2021

Re: Joke Not taking phone calls?

So the national Best Buy operator took my message and ensured me that I would have a phone call yesterday.
Well it didn’t happen!
So much for customer service.
Posts: 6,667
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Registered: ‎08-21-2017

Re: Joke Not taking phone calls?

Good afternoon, Oldvail,


Thank you for taking the time to visit us here on our community forums. I'm sure you're eager to get your laptop back and I appreciate you letting us know about your experience with this repair so far.


Is there anything I can do to assist you at this time? Please let me know, I would be glad to see what options I have available to help at this time.



AndrewB|Social Media Specialist | Best Buy® Corporate
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