Best Buy Store Purchase

[Justinrawlinson]

I left a review on google, however, I feel like your google reviews are not monitored, so I am putting this here. 

I am going to preface this by saying that I am aware that Best buy had an excellent year, monetarily, in 2020. With that in mind, I am not interested in hearing the 'Yeah but covid" excuse. You have the capital to fix this, but are choosing not to do so. 

My wife and I walked in with the intention of purchasing two (2) nest protect devices. We located them, in their case and walked to a representative who was on a computer (about 10 feet away from us, within eye sight) and asked him to please get two items of the case. 

"You have to go check in at the front desk to get access to the cabinets." Back to his computer. 

I walk to the front desk, "I need to be put on a list to get two items out. Nest protect devices." 

"Okay, you are on the list." He says. 

I walk back. 20 minutes later, with captain computer sitting there glancing at us the whole time, we walked out and drove across the parking lot to Home Depot. I walked to the section, grabbed the two cardboard cutouts assosciated with those two devices. I walked to the front, paid for my items which they got out of their secure locker up front and left. The whole trip took around 10 minutes. 

I don't need things to be instant, but I know for certain that you are capable of hiring more individuals than you currently have and appropriately staffing your stores. As far as I am concerned, after spending tens of thousands of dollars at this particular store (and yes, you can look up my name and prove that) through both personal use and business, I see no reason not to take my business elsewhere. 

[Elle-BBY Regular Contributor]

Hello, Justinrawlinson,

Welcome to our Best Buy forum community! I wish your reason for contacting us was a happier one, but I really appreciate that you took the time to create a forum account to share this feedback with us.

Our goal is to provide the best shopping experience we can. We know an important part of that is learning from the times that we dropped the ball so we can provide a different experience the next time around. That's why I'm grateful you let us know about your recent shopping experience for us to review!

Another important part of that goal is having our processes make it as easy as possible to get your hands on the products you need. I can imagine how I'd feel if I asked an employee for help getting something out of a display case, only to be directed elsewhere and still be waiting for help 20-minutes later. It means a lot that you decided to come to us for your Nest Protect devices, so I'm sad that your interactions in our Jantzen Beach, OR store were not a reflection of that. 

I would love the chance to look into this further to try and improve your experience, as well as share this feedback with our Jantzen Beach store leadership. For me to get started, can you please use the "Private Message" option in my signature to send over your full name, phone number, and email?

Cheers,