10-14-2021 12:57 PM
10-19-2021 01:23 PM
Thank you for taking the time to connect with our team. Often, our customers make purchases they need for work or school. I understand the item you ordered was something you urgently needed. Friends and family members are allowed to pick up products, provided their name is listed on the order. This helps us ensure the merchandise ultimately gets to the right person. If your order was somehow mistakenly marked as having been picked up, it stands to reason you would be seeking guidance and support. I would be happy to investigate this for you.
If you're still in need of assistance, please send a Private Message. To get started, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support