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Posts: 1
Registered: ‎10-11-2021

Item said was picked up but never really got picked up

I sent my assistant to go pick up my order and they said I have to be at the store to pick up the items but the time I get off of work the store is closed thats why I sent my assistant to pick it up and they said he couldn't pick it up because his name was not on the order so I login and it said item was picked up and didn't give me the option to change because they marked i already picked it up this frustrating I haven't been able to work because of this its been since Oct 6
Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Item said was picked up but never really got picked up

Hello, DeanSmith, 


Thank you for taking the time to connect with our team. Often, our customers make purchases they need for work or school. I understand the item you ordered was something you urgently needed. Friends and family members are allowed to pick up products, provided their name is listed on the order. This helps us ensure the merchandise ultimately gets to the right person. If your order was somehow mistakenly marked as having been picked up, it stands to reason you would be seeking guidance and support. I would be happy to investigate this for you. 


If you're still in need of assistance, please send a Private Message. To get started, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you. 




Sarah|Senior Social Media Specialist | Best Buy® Corporate
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