12-14-2019 08:46 PM
12-22-2019 01:47 PM
Welcome to the Best Buy Community forums. Waiting on a refund is never a good experience. I'm sorry about that poor service you received over the phone. I hope the refund has come through by now.
If it hasn't, please reach out to your bank to see if there is a pending refund. They may be able to let you know when it'll go through. If they can't, please send in a private message through the link in my signature below this post.
I'll need your name, email address, phone number, and the customer service PIN from the bottom of that return receipt.