07-10-2020 01:31 PM
I made an order a few days ago while away from home. I received an email today that my order was picked up at my local store, even though I am still out of town. I contacted the online chat and was told to call the local store. I called the local store, where they told me "Sorry, the item was picked up and is now gone."
I paid $150 for these earbud and now, since Bestbuy made the mistake of giving it to someone else, and did not verify any ID, I am out $150 bucks and my product?
This is absolutely unacceptable. I am looking for someone who will take my complain seriously to either refund me or replace my item.
The store in question is South Setauket, NY (Long Island).
07-13-2020 08:14 AM
That is a rough situation.
In the last few months since they started curb side pick up I have had to state my name and the item I was picking up.
When the associate brought it out to my car I would have to show them my drivers license before they would put it in my car.
07-16-2020 11:07 AM
Good afternoon, EytanZarabi,
Thank you for taking the time to visit our community forums. I know if I were in your shoes I would want to figure out where my order went. I would be happy to see how I can help.
Did you have the opportunity to speak to a store manager? If not, I'd like to reach out to them on your behalf.
I'd also like to review your order and will need a few more details. Can you please send me a private message with your:
You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.