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New Member
Posts: 1
Registered: ‎07-10-2020

Item picked up not by me

I made an order a few days ago while away from home. I received an email today that my order was picked up at my local store, even though I am still out of town. I contacted the online chat and was told to call the local store. I called the local store, where they told me "Sorry, the item was picked up and is now gone." 


I paid $150 for these earbud and now, since Bestbuy made the mistake of giving it to someone else, and did not verify any ID, I am out $150 bucks and my product? 


This is absolutely unacceptable. I am looking for someone who will take my complain seriously to either refund me or replace my item. 


The store in question is South Setauket, NY (Long Island). 



Emerging Expert
Posts: 7,220
Registered: ‎02-25-2013

Re: Item picked up not by me

That is a rough situation.


In the last few months since they started curb side pick up I have had to state my name and the item I was picking up.


When the associate brought it out to my car I would have to show them my drivers license before they would put it in my car.



I am not an employee of Best Buy. All opinions and comments are my own
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 4,908
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Registered: ‎08-21-2017

Re: Item picked up not by me

Good afternoon, EytanZarabi,


Thank you for taking the time to visit our community forums. I know if I were in your shoes I would want to figure out where my order went. I would be happy to see how I can help.


Did you have the opportunity to speak to a store manager? If not, I'd like to reach out to them on your behalf.


I'd also like to review your order and will need a few more details. Can you please send me a private message with your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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