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Trusted Member
Posts: 91
Registered: ‎03-23-2012

Item is not available despite ready notification

Hi I came to the Emeryville store on Sunday around 3:15pm to pick up a Logitech 4K webcam order. I was notified the order was ready a day before that, but the item was actually not available/ lost. The store ordered another one shipped to my house without an apology. It was quite annoying that I wasted my time travelling there for such rude customer service. 

Posts: 1,020
Topics: 75
Kudos: 166
Solutions: 50
Registered: ‎10-19-2017

Re: Item is not available despite ready notification

[ Edited ]

Hi, dragonkid,


Welcome back to our Best Buy forum community! Heading into the store after getting an email that your order is ready to pick-up should be a time of excitement, so it hurts me to hear that's not how it worked out for you. I know I wouldn't be a fan of making a trip to the store because I was told my order was ready, only to learn it wasn't there. That's a far cry from the shopping experience we meant to provide!


I'd be happy to take a deeper look into this! Using the "Private Message" feature in my signature below, can you please send over your full name, phone number, email address and order number?







Elle|Social Media Specialist | Best Buy® Corporate
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